Business Process Outsourcing
At Cosmic Healthcare, we offer specialized Business Process Outsourcing (BPO) solutions tailored specifically for the Australian healthcare industry. Our goal is to help healthcare providers streamline operations, reduce costs, and focus on what truly matters—delivering quality patient care.
With a deep understanding of healthcare systems and compliance requirements in Australia, we ensure every outsourced task is handled with precision, confidentiality, and professionalism.
Whether you're a clinic, aged care provider, or hospital, our BPO services are designed to lighten your administrative load while maintaining the highest standards of service delivery.

At Cosmic Healthcare, Business Process Outsourcing (BPO) refers to the practice where companies delegate specific business operations or tasks to third-party service providers. This allows businesses to focus on their core activities while outsourcing non-core processes to specialized providers. BPO can cover a wide range of functions, including:



The main advantages of BPO include cost reduction, access to specialized expertise, increased efficiency, and flexibility. It is commonly used by companies looking to streamline operations and enhance scalability.
What are the key benefits of outsourcing?
Cost Savings
lower labor costs: By outsourcing to countries or regions where labor is cheaper, companies can significantly reduce their payroll and overhead expenses. Reduced operational costs: Outsourcing eliminates the need for infrastructure, training, and additional resources that would be required for an in-house team.
Access to Global Talent Pool
Expertise: Outsourcing provides access to a larger, more specialized talent pool. Companies can benefit from the expertise of professionals in areas they may not have in-house. 24/7 availability: Global outsourcing can provide round-the-clock operations, especially for customer service and technical support, due to time zone differences.
Improved Risk Management
Shared risks: Outsourcing providers typically take on a portion of the risk, whether it's related to market changes, compliance issues, or new technology. This helps mitigate the company’s exposure. Business continuity: In case of disruptions (e.g., natural disasters or IT issues), outsourcing provides redundancy and backup resources to maintain smooth operations.
Faster Time to Market
Accelerated processes: Outsourcing certain aspects of production or service delivery can speed up time to market, helping businesses launch products and services faster. Efficient scaling: Outsourced teams often have established processes, which means quicker onboarding and ramp-up times for projects.
Access to Innovation and Best Practices
Expert insights: Outsourcing companies bring their experience and industry best practices, enabling companies to adopt more efficient workflows and innovative solutions. Cross-industry knowledge: Many outsourcing firms work across industries, allowing them to bring diverse insights and ideas that could benefit a company.
Focus on Core Business Functions
Efficiency: By outsourcing non-core activities (like payroll, customer service, or IT maintenance), companies can focus more on their primary business functions, which leads to better efficiency and performance in key areas. Strategic focus: Outsourcing allows businesses to prioritize long-term goals and innovations rather than get bogged down in day-to-day administrative tasks.
Scalability and Flexibility
On-demand resources: Outsourcing allows companies to scale their operations up or down quickly, without the complications of hiring or layoffs. Flexibility: Businesses can contract out specific services or projects for as long as necessary, which adds flexibility to their operations.
Access to Advanced Technology
Latest tools and tech: Many outsourcing firms invest in cutting-edge technologies and systems to stay competitive. Partnering with them can give companies access to advanced software, automation, and tools they may not be able to afford or implement in-house. Innovation: Outsourcing firms often stay on the cutting edge of industry trends, helping businesses stay competitive and innovative without additional in-house investment.
Improved Service Quality
High performance standards: Many outsourcing firms are highly specialized in their respective areas, providing a higher level of service quality, often with better results than in-house teams. Performance monitoring: Outsourcing agreements often come with specific performance metrics, ensuring service levels meet the company’s expectations.
Better Compliance Management
Regulatory expertise: Outsourcing firms are often experts in compliance and regulations, especially in areas like data privacy, labor laws, and industry-specific standards. This helps reduce the risk of non-compliance. Global compliance: For businesses operating internationally, outsourcing can help navigate different regulatory environments more effectively. These benefits can be particularly advantageous for companies looking to reduce costs, improve efficiency, and remain competitive in dynamic markets.
Areas of Expertise
Reporting Solutions.
Data Analytics.
Web Application Developement.
Mobile Application Developement.
Social Media
Marketing.
Realtime Location
System.
Omni Channel Communication.
Hire Offshore Staff
At COSMIC Healthcare, we specialize in facilitating the relocation of essential business processes to offshore locations, offering two primary options: your company can retain full ownership and treat the offshore team as a subsidiary, or we can provide the necessary facilities, infrastructure, and a dedicated offshore team that works directly with your organization.
Our offshoring services address challenges such as a shortage of skilled healthcare professionals, high operational costs, inconsistent quality, and inefficiencies in healthcare processes. By leveraging Sri Lanka's flexible workforce, we assemble top-tier teams that operate across various shifts and time zones, ensuring seamless collaboration and client success.

Why Go Offshore?
- Creating cost-efficiencies
- Improving business performance
- Enhance the quality and efficiency of your business operation
- The company’s global reach will be greatly expanded
- Develop contingencies
- Reducing the administrative burden
- Flexibility, Scalability and Agility

Why Sri Lanka?
- Sri Lanka is the world's favorite outsourcing destination
- Sri Lanka is a nation of young talents with high aspirations.
- Sri Lanka has developed a strong institutional and regulatory framework.

Why Select Cosmic Healthcare?
- We can help our clients through offshore operations quickly and effectively, enabling our clients to gain great competitive advantages.
- We can assist you in outsourcing almost any type of healthcare job or process.
- The Company's management has over 15 years of experience in an Australian public and private healthcare organizations.
- We provide cost-effective and affordable alternatives to our clients.
- On-time completion of any task with high-quality deliverables.
- Our Strict compliance approach ensures your business operations run against industry-specific standards.
- We can have your offshore team "up and running" in as little as four weeks.
Our Commitment to Clients
- Dedicated one-on-one communication with clients to ensure every project is carried out efficiently on time.
- Highest standards of staff recruitment.
- The management team in Australia provides comprehensive internal training to all new recruits on the processes, methods, strategies and IT systems applicable to each business sector.
- Well defined and agreed on key performance indicators (KPIs) with monthly monitoring.
We specialize in offering experienced and qualified personnel for the following positions:
- Receivable Officer / Payable Officer
- Finance Manager
- Administration Support Officer
- IT support Officer
- Data Entry Officer
- Power BI/Qlik Report Developer
- SQL Script Writer
- Web Administrator/ Web developer
- Software Developer/Application Developer
- Graphic Designer
- Social Media Manager
- Network Security Engineer
- Cyber Security Analyst
- Call Center Staff/ Telephone Operator
- Virtual Receptionist
- Roster Scheduling Officer
- Data Analyst/ System Analyst
- Project support officer
- Business Analyst
- Accountant
As a trusted partner, COSMIC Healthcare takes care of all the complexities associated with offshoring, including HR, payroll, office space, legal matters, compliance, and governance. We understand the unique challenges of hiring offshore healthcare professionals and work proactively to mitigate potential issues, ensuring a smooth and efficient process.